Toronto FAQ
Eastern Distribution Center FAQ
The DC is conveniently located in Mississauga, Ontario.
- Over 220 of our top selling styles will be stocked in Toronto this season (see complete list below)
- All key product categories including Outerwear, Fleece, Layering, Polos, Tees, Bags, and Cooler bags will be available.
- Inventory will be replenished direct from factory, or via transfers from our Vancouver Distribution Center.
Our “TORONTO” Collection is made up of our best-selling styles:
- Only Top selling colourways carried in Toronto (example below):
- Azure blue bag is not stocked in Toronto but will appear on the main product page – you cannot order this style from the Toronto Distribution Center.
- Inventory will be replenished direct from factory, or via transfers from our Vancouver Distribution Center.
- Inventory at both distribution centers, including replenishment dates, are visible pre and post login
- We have added a Eastern Distribution Center Collection page
View Collection
- Customer service will only select the Eastern Distribution Center if stock is available at that distribution center, or if the product in question is expected to arrive in Ontario earlier than BC.
- CS will receive a prompt when placing orders to “check inventory in Vancouver” in the event of a backorder in TO & Vice Versa for the West.
- Customers placing orders online can select the distribution center they prefer, and goods will ship from the distribution center selected if/when available.
- NOTE: If a zero-stock inventory is selected, it will be switched to a distribution center with the earliest availability.
- The default distribution center for all Eastern sample orders will now be Toronto.
- If stock is not available at that location, customers may still order samples from Vancouver.
- CS will pull samples from Vancouver if it’s the only distribution center with available inventory.
- The MARKHAM Lending Library is also available for samples to customers in the East.
- Yes, customers can order any active style that is available in Vancouver (On-line or through Customer Service).
- The default distribution center for all Eastern orders will be Toronto
- Goods will ship from Vancouver if the style being ordered is only available in Vancouver.
- NOTE: Customers can request to SHIP COMPLETE if they do not want a split shipment.
- Canadian Orders shipping into the USA may ship from Toronto or from Vancouver.
- There are no additional duties or taxes applied to the invoice when shipping from Canada into the USA.
- We offer the same subsidized freight rates on any U.S. order that is shipped on Stormtech’s courier account, regardless of the distribution center selected
- Eastern customers will experience shorter transit times from Toronto (see transit map), with 80% of the customers now getting 2 Day service!
- Yes, we now have in-house Decoration available through our Markham, Ontario facility (Production will go live August 15th, 2023)
- The new decoration facility will offer the following high-quality decoration techniques: Embroidery / Premium seamless heat transfers / Laser etched patches
- Yes, the priority will be to fill the order as quickly as possible and, in some cases, this will require Stormtech customer service to pull stock from both Toronto and Vancouver
- Split Ship Orders will all ship as per the original Freight assigned (Subsidized or Free).
- Toronto orders will be allocated to Eastern orders before allocating stock from Vancouver.
- Customers placing orders online, can split the stock by selecting the qty breakdown needed from each location.
- If there is not enough inventory in either location to fulfill an order, the back order will be assigned to the location with the earliest ETA date.
- If there is not enough inventory to fill a full size as requested, the system will automatically default to the DC that has the full amount for that size and will ship all units for that size requested on the order.
- For example: Customer needs: 5S / 12M / 22L / 8XL but Toronto has 18L in stock. The system will select all the other sizes available and ship from TO. The 22L will ship from Vancouver.
- This avoids any confusion on short ships and back-order status by size.
- The Order confirmation will also indicate where each size is coming from (VAN or TOR).
- NOTE: If the customer enters the order online, they can select sizes to fill the order from both Distribution Centers.
- There is a new column to the order acknowledgement showing the warehouse of origin:
- All returns for Eastern customers must be sent to Vancouver.
- Submitting a return request can be done by contacting our returns team (returns@stormtech.ca) or by accessing the My Account page at www.stormtechperformance.com
- To access this page, log in to your account by clicking on the “Sign In” link in the top right of your screen.
- The Eastern Distribution Center is a 3PL facility that ships orders on behalf of Stormtech. They are not set up to accommodate customer pickups.
- Most orders in the greater GTA Region will ship within 24 hours to the address indicated on the ship-to-address.
- For any additional information regarding orders please feel free to contact our Customer Service Team at 1-866-407-2222 or by e-mail: info@stormtech.ca
AFH-1 BLACK
AFH-1 INDIGO
AFH-1W BLACK
AFH-1W INDIGO
AFP-1 BLACK/CHARCOAL
AFP-1 BLACK/MARINE BLUE
AFP-1 BLACK/TRUE RED
AFP-1 NAVY/CHARCOAL
AFP-1W BLACK/CHARCOAL
AFP-1W BLACK/MARINE BLUE
AFP-1W BLACK/TRUE RED
AFP-1W NAVY/CHARCOAL
AFP-2 BLACK/GRAPHITE
AFP-2 NAVY/GRAPHITE
AFP-2W BLACK/GRAPHITE
AFP-2W NAVY/GRAPHITE
AFP-3W BLACK/GRAPHITE
BHS-3 BLACK/BLACK
BHS-3 DOLPHIN/BLACK
BHS-3W BLACK/BLACK
BHS-3W DOLPHIN/BLACK
BPX-3 BLACK
BPX-3 CARBON
BPX-4 BLACK
BPX-4 CARBON
BPX-5 BLACK
BPX-5 CARBON
BRX-1 BLACK/DOLPHIN HEATHER
BRX-1 INDIGO/INDIGO HEATHER
BRX-1W BLACK/DOLPHIN HEATHER
BRX-1W INDIGO/INDIGO HEATHER
BTC-1 CARBON HEATHER
BTC-2 CHARCOAL HEATHER
BTC-2 GRANITE HEATHER
BTC-2 GREY HEATHER
BTC-2 NAVY HEATHER
BTK-1 BLACK
BTK-1 DOLPHIN
CFR-1 AZURE BLUE/BLACK
CFR-1 BLACK/DOLPHIN
CFR-1 WHITE/GREY
CFR-2 AZURE BLUE/BLACK
CFR-2 BLACK/DOLPHIN
CFR-2 WHITE/GREY
CFZ-5 BLACK/CARBON
CFZ-5 BLACK
CFZ-5W BLACK/CARBON
CFZ-5W BLACK
CFZ-6 BLACK
CFZ-6 DOLPHIN
CFZ-6W BLACK
CFZ-6W DOLPHIN
CMT-2 BLACK/BLACK
CMT-2 GRAPHITE/BLACK
CMT-3 GRAPHITE/BLACK
CMT-4 GRAPHITE/BLACK
CTX-2 BLACK
CTX-2 CARBON
CTX-3 BLACK
CWH-1 BLACK
CWH-1 NAVY
CWH-1 PEWTER
CWH-1 PINE
DRX-1 BOLD RED/BLACK
DRX-1 GRAPHITE/BLACK
EQX-1 BLACK
EQX-1 GRAPHITE
EQX-1W GRAPHITE
ES-1 BLACK
ES-1 CARBON HEATHER
ES-1W BLACK
ES-1W CARBON HEATHER
FCX-2 GRAPHITE/BLACK
FCX-3 GRAPHITE/BLACK
FHP-1 BLACK HEATHER
FHP-1 GRANITE HEATHER
FHP-1 NAVY HEATHER
FHP-1 OATMEAL HEATHER
FHP-1W BLACK HEATHER
FHP-1W GRANITE HEATHER
FHP-1W NAVY HEATHER
FHP-1W OATMEAL HEATHER
FHV-1 BLACK HEATHER
FHV-1 NAVY HEATHER
FHV-1W BLACK HEATHER
FHV-1W NAVY HEATHER
FHZ-1 BLACK HEATHER
FHZ-1 GRANITE HEATHER
FHZ-1 NAVY HEATHER
FHZ-1 OATMEAL HEATHER
FHZ-1W BLACK HEATHER
FHZ-1W GRANITE HEATHER
FHZ-1W NAVY HEATHER
FHZ-1W OATMEAL HEATHER
FLX-1 BLACK/RED PLAID
FLX-1 CARBON PLAID
FLX-1 NAVY PLAID
FLX-1W BLACK/RED PLAID
FLX-1W CARBON PLAID
FLX-1W NAVY PLAID
FPL-1 BLACK
FPL-1 GRAPHITE/BLACK
FPL-1W BLACK
FPL-1W GRAPHITE/BLACK
FPX-1 BLACK
FPX-1 NAVY
FPX-1 PEWTER
FPX-2 BLACK
FPX-2 NAVY
FPX-2 PEWTER
FPX-3 BLACK
FPX-3 NAVY
FPX-3 PEWTER
GBW-1L BLACK
GBW-1M BLACK
GBW-1M BOLD RED
GBW-1M OCEAN BLUE
GBW-1S BLACK/BLACK
GBX-1L BLACK
GBX-1L BOLD RED
GBX-1L GRAPHITE
GBX-1L OCEAN BLUE
GBX-1L YELLOW
GBX-1M BLACK
GBX-1M BOLD RED
GBX-1M GRAPHITE
GBX-1M OCEAN BLUE
GBX-1M YELLOW
GBX-1S BLACK
GBX-1S BOLD RED
GBX-1S GRAPHITE
GBX-1S OCEAN BLUE
GBX-1S YELLOW
GSX-2 BLACK/BLACK
GSX-2 BLACK/SPORT RED
GSX-2W BLACK/BLACK
GSX-2W BLACK/SPORT RED
HR-2 BLACK
HR-2W BLACK
HTZ-1 DOLPHIN
HTZ-1W DOLPHIN
HTZ-2 BLACK HEATHER
HTZ-2 DK NAVY HEATHER
HTZ-2W BLACK HEATHER
HTZ-2W DK NAVY HEATHER
KNX-1 GRAPHITE/BLACK
KNX-2 GRAPHITE/BLACK
KS-3 BLACK
KS-3 DOLPHIN
KS-3 NAVY
KS-3W BLACK
KS-3W DOLPHIN
KS-3W NAVY
KSB-1 BLACK/AZURE BLUE
KSB-1 BLACK/BRIGHT RED
KSB-1 BLACK/CARBON
KSB-1 NAVY/CARBON
KSB-1W BLACK/AZURE BLUE
KSB-1W BLACK/BRIGHT RED
KSB-1W BLACK/CARBON
KSB-1W NAVY/CARBON
KSH-1 BLACK/AZURE BLUE
KSH-1 BLACK/BRIGHT RED
KSH-1 BLACK/DOLPHIN
KSH-1W BLACK/AZURE BLUE
KSH-1W BLACK/BRIGHT RED
KSH-1W BLACK/DOLPHIN
KSL-1 BLACK
KSL-1 DOLPHIN
KSL-1W BLACK
KSL-1W DOLPHIN
KSX-1 BLACK/AZURE BLUE
KSX-1 BLACK/GRANITE
KSX-1 BLACK/RED
KSX-1 GRANITE/BLACK
KSX-1 NAVY/GRANITE
KSX-1W BLACK/AZURE BLUE
KSX-1W BLACK/GRANITE
KSX-1W BLACK/RED
KSX-1W GRANITE/BLACK
KSX-1W NAVY/GRANITE
KX-1 BLACK
KX-1W BLACK
KXR-2 BLACK
KXR-2W BLACK
KXT-2 BLACK
KXT-2 DOLPHIN
KXT-2 NAVY
KXT-2W DOLPHIN
KXV-1 BLACK
KXV-1 NAVY
KXV-1W BLACK
KXV-1W NAVY
MCX-1 AZURE BLUE/BLACK
MCX-1 GRAPHITE/BLACK
MCX-1 RED/BLACK
MCX-1 WHITE/GREY
MDX-1L BLACK/BLACK
MDX-1L GRAPHITE/BLACK
MDX-1M BLACK/BLACK
MDX-1M GRAPHITE/BLACK
MX-2 BLACK/CARBON
MX-2W BLACK/CARBON
NBX-1 GRAPHITE/BLACK
NBX-1 WHITE/GREY
NBX-2 GRAPHITE/BLACK
NBX-2 WHITE/GREY
NTX-1 AZURE BLUE/BLACK
NTX-1 GRAPHITE/BLACK
NTX-1 RED/BLACK
PFJ-3 BLACK
PFJ-3W BLACK
PFJ-4 BLACK
PFJ-4W BLACK
PFV-2 BLACK/CHARCOAL
PFV-2 NAVY/CHARCOAL
PFV-2W BLACK/CHARCOAL
PFV-2W NAVY/CHARCOAL
PFV-4 BLACK
PFV-4 NAVY
PFV-4W BLACK
PFV-4W NAVY
PG-1 BLACK
PG-1 CARBON
PG-1 NAVY
PG-1W BLACK
PG-1W CARBON
PG-1W NAVY
PRX-1 BLACK
PRX-1 NAVY
PRX-1W BLACK
PRX-1W NAVY
PS-1 BLACK
PS-1 GRAPHITE
PS-1 NAVY
PS-1W BLACK
PS-1W GRAPHITE
PS-1W NAVY
PTR-1 AZURE BLUE
PTR-1 BLACK
PTR-1 GRAPHITE
PTS-1 BLACK
PTS-1 NAVY
PTS-1W BLACK
PTS-1W NAVY
PXR-2 BLACK
PXR-2 GRAPHITE
PXR-2 NAVY
PXR-2W BLACK
PXR-2W GRAPHITE
PXR-2W NAVY
QBX-1 BLACK
QBX-1 GRAPHITE
QBX-2 BLACK
QBX-2 GRAPHITE
QBX-3 BLACK
QBX-3 GRAPHITE
QPX-1 BLACK/DOLPHIN
QPX-1 EARTH/NAVY
QPX-1W BLACK/DOLPHIN
QPX-1W EARTH/NAVY
QSB-1 BLACK
QX-1 BLACK
QX-1 NAVY
QX-1W BLACK
QX-1W NAVY
QXH-1 BLACK
QXH-1 DOLPHIN
QXH-1 NAVY
QXH-1W BLACK
QXH-1W DOLPHIN
QXH-1W NAVY
RGX-1 AZURE BLUE/BLACK
RGX-1 GRAPHITE/BLACK
RGX-1 WHITE/GREY
RTB-1 GRAPHITE
SFX-1 BLACK/RED PLAID
SFX-1 CARBON PLAID
SFX-1W BLACK/RED PLAID
SFX-1W CARBON PLAID
SPT-1 BLACK
SPT-1 CARBON HEATHER
SSJ-1 BLACK/GRANITE
SSJ-1W BLACK/GRANITE
SSJ-2 BLACK
SSJ-2 CHARCOAL TWILL
SSJ-2 NAVY TWILL
SSJ-2W BLACK
SSJ-2W CHARCOAL TWILL
SSJ-2W NAVY TWILL
TBX-2 DOLPHIN/BLACK
TMP-1 BLACK
TPX-3 BLACK
TPX-3 GRANITE
TPX-3 NAVY
TPX-3R BLACK
TPX-3R NAVY
TPX-3W BLACK
TPX-3W GRANITE
TPX-3W NAVY
TWX-1 BLACK
TWX-1 CHARCOAL HEATHER
TWX-1 GRANITE HEATHER
TWX-1 NAVY
TWX-2 BLACK
TWX-2 CHARCOAL HEATHER
TWX-2 GRANITE HEATHER
TWX-2 NAVY
TXH-1 BLACK
TXH-1 NAVY
TXH-1 PEWTER
VRN-1 BLACK
VRN-1 GRAPHITE
VTX-1 BLACK
VTX-1 GRAPHITE
WBP-2 BLACK/GRANITE
WDX-1 BLACK
WDX-1 GRAPHITE
WXP-3 BLACK/DOLPHIN
WXP-4 BLACK/BLACK
X-2 BLACK/GRAPHITE
X-2 GRAPHITE/BLACK
X-2 NAVY/GRAPHITE
X-2W BLACK/GRAPHITE
X-2W GRAPHITE/BLACK
X-2W NAVY/GRAPHITE
XB-3 BLACK/CARBON
XB-3 BLACK/ELECTRIC BLUE
XB-3W BLACK/CARBON
XB-3W BLACK/ELECTRIC BLUE
XB-4 BLACK/BRIGHT RED
XB-4 BLACK/CARBON
XB-4 BLACK/ELECTRIC BLUE
XB-4 CHARCOAL TWILL/BLACK
XB-4 NAVY/NAVY
XB-4W BLACK/BRIGHT RED
XB-4W BLACK/CARBON
XB-4W BLACK/ELECTRIC BLUE
XB-4W CHARCOAL TWILL/BLACK
XB-4W NAVY/NAVY
XLT-4 BLACK
XLT-4 NAVY
XLT-4R BLACK
XR-6 BLACK
XR-6 GRAPHITE
XR-6 NAVY
XR-6W BLACK
XR-6W GRAPHITE
XR-6W NAVY
XTR-1 BLACK/GRANITE
ZPX-1 AZURE BLUE/NAVY
ZPX-1 DOLPHIN/BLACK
ZPX-1 WHITE/GREY
ZPX-2 AZURE BLUE/NAVY
ZPX-2 DOLPHIN/BLACK
ZPX-2 WHITE/GREY